Reconcile the Winshark Wallet Before Cashout
A lobby balance can combine money with different withdrawal rules. Use the transaction history and accepted offer to determine which portion is cash, restricted bonus value or pending adjustment.
Check the Winshark walletSnapshot every wallet component
Record cash, bonus, locked and pending amounts before playing or requesting funds. Save the promotion identifier attached to restricted value.
Trace balance conversions
Follow deposits, bonus credits, wagers, wins, expiries and manual adjustments in order. Do not assume a displayed total can all enter the withdrawal request.
Verify the available amount
Compare the cashier’s withdrawable figure with the ledger calculation. If different, ask for the transaction or term controlling that exact portion.
Frequently asked questions
Is the full lobby balance always withdrawable?
No. It can include bonus or pending amounts with separate conditions.
What happens when a bonus expires?
Use the accepted terms and wallet entry to determine which restricted value is removed.
What supports a balance query?
The before-and-after wallet snapshot, transaction IDs and relevant offer version.
Last reviewed: 8 August 2026